Free and open source ticket system written in python
📦 NEW: Add FileAttachment model
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.gitignore
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.gitignore
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ticketing/admin.py
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ticketing/admin.py
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from django.contrib import admin
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from .models import Category, Ticket, Comment, Template, Team
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from .models import Category, Ticket, Comment, Template, Team, FileAttachment
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# Register your models here.
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admin.site.register(Category)
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admin.site.register(Comment)
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admin.site.register(Template)
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admin.site.register(Team)
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admin.site.register(FileAttachment)
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ticketing/migrations/0010_fileattachment.py
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ticketing/migrations/0010_fileattachment.py
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# Generated by Django 5.0.3 on 2024-03-10 23:30
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import django.db.models.deletion
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0009_ticket_follow_up_to_alter_category_team"),
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]
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operations = [
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migrations.CreateModel(
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name="FileAttachment",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True,
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primary_key=True,
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serialize=False,
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verbose_name="ID",
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),
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),
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(
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"file",
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models.FileField(
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upload_to="attachments/<ticketing.models.file_prefix object at 0x1043b6ed0>"
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),
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),
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("uploaded_at", models.DateTimeField(auto_now_add=True)),
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(
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"ticket",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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to="ticketing.ticket",
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),
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),
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],
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),
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]
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ticketing/migrations/0011_alter_fileattachment_file.py
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ticketing/migrations/0011_alter_fileattachment_file.py
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# Generated by Django 5.0.3 on 2024-03-11 00:06
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import ticketing.models
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0010_fileattachment"),
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]
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operations = [
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migrations.AlterField(
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model_name="fileattachment",
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name="file",
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field=models.FileField(
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max_length=255, upload_to=ticketing.models.ticket_directory_path
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),
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),
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]
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ticketing/models.py
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ticketing/models.py
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from django.utils.translation import gettext_lazy as _
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from django.db.models.signals import post_save
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from django.dispatch import receiver
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from uuid import uuid4
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def ticket_directory_path(instance, filename):
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""" file will be uploaded to MEDIA_ROOT/ticket_<id>/<filename> """
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ext = filename.split('.')[-1]
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return "attachments/ticket_{0}/{1}.{2}".format(instance.ticket.id, uuid4(), ext)
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class Team(models.Model):
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class Category(models.Model):
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name = models.CharField(max_length=200)
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team = models.ForeignKey(
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Team, on_delete=models.CASCADE, null=True, blank=True, help_text="If a team is selected, new tickets will automatically assigned to this team.")
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Team, on_delete=models.CASCADE, null=True, blank=True, help_text=_("If a team is selected, new tickets will automatically assigned to this team."))
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def __str__(self):
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return self.name
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def __str__(self):
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return f'Comment by {self.user.username} on {self.ticket.title}'
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class FileAttachment(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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file = models.FileField(
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upload_to=ticket_directory_path, max_length=255)
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uploaded_at = models.DateTimeField(auto_now_add=True)
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def __str__(self):
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return f'{_('Attachment for')} {self.ticket.title}'
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class Template(models.Model):