Free and open source ticket system written in python
📦 NEW: Add follow-up ticket feature
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-1
paw/__init__.py
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paw/__init__.py
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-3
paw/templates/ticketing/create_ticket.html
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paw/templates/ticketing/create_ticket.html
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{% csrf_token %}
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{{ form.non_field_errors }}
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<label class="form-control mb-2">
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{{ form.category.errors }}
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<div class="label">
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<span for="{{ form.category.id_for_label }}" class="label-text font-semibold text-base-content">{% trans 'Category' %}</span>
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</div>
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{{ form.category }}
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</label>
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<label class="form-control mb-2">
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{{ form.title.errors }}
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<div class="label">
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<span for="{{ form.title.id_for_label }}" class="label-text font-semibold text-base-content">{% trans 'Title' %}</span>
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</div>
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{{ form.description }}
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</label>
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{% if has_closed_tickets %}
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<label class="form-control mb-2">
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{{ form.category.errors }}
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{{ form.follow_up_to.errors }}
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<div class="label">
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<span for="{{ form.category.id_for_label }}" class="label-text font-semibold text-base-content">{% trans 'Category' %}</span>
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<span for="{{ form.follow_up_to.id_for_label }}" class="label-text font-semibold text-base-content">{% trans 'Create as follow-up to a closed ticket' %}</span>
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</div>
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{{ form.category }}
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{{ form.follow_up_to }}
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</label>
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{% endif %}
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<div class="flex justify-end items-center mt-4">
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<button type="submit" class="btn btn-success">{% trans 'Create Ticket' %}</button>
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</div>
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ticketing/forms.py
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ticketing/forms.py
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class TicketForm(forms.ModelForm):
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class Meta:
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model = Ticket
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fields = ['title', 'description', 'category']
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fields = ['title', 'description', 'category', 'follow_up_to']
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widgets = {
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'title': forms.TextInput(attrs={'class': 'input input-bordered w-full', 'placeholder': _('Please enter a title'), 'aria-label': _('Title')}),
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'description': forms.Textarea(attrs={'class': 'textarea textarea-bordered h-32 w-full', 'placeholder': _('Please describe your issue'), 'aria-label': _('Description')}),
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'category': forms.Select(attrs={'class': 'select select-bordered w-full'}),
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'follow_up_to': forms.Select(attrs={'class': 'select select-bordered w-full'}),
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}
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def __init__(self, *args, **kwargs):
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def __init__(self, user, *args, **kwargs):
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super(TicketForm, self).__init__(*args, **kwargs)
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self.fields['category'].empty_label = _('General')
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self.fields['follow_up_to'].empty_label = _('No Follow-up')
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self.fields['follow_up_to'].queryset = Ticket.objects.filter(
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status=Ticket.Status.CLOSED, user=user)
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class TemplateForm(forms.Form):
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ticketing/migrations/0009_ticket_follow_up_to_alter_category_team.py
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ticketing/migrations/0009_ticket_follow_up_to_alter_category_team.py
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# Generated by Django 5.0.3 on 2024-03-09 22:59
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import django.db.models.deletion
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0008_remove_ticket_assigned_group_team_category_team_and_more"),
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]
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operations = [
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migrations.AddField(
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model_name="ticket",
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name="follow_up_to",
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field=models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.CASCADE,
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related_name="follow_ups",
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to="ticketing.ticket",
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),
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),
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migrations.AlterField(
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model_name="category",
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name="team",
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field=models.ForeignKey(
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blank=True,
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help_text="If a team is selected, new tickets will automatically assigned to this team.",
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null=True,
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on_delete=django.db.models.deletion.CASCADE,
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to="ticketing.team",
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),
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),
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]
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ticketing/models.py
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ticketing/models.py
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PawUser, on_delete=models.CASCADE, related_name='assigned_to_user', null=True, blank=True)
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assigned_team = models.ForeignKey(
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Team, on_delete=models.CASCADE, related_name='assigned_to_team', null=True, blank=True)
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follow_up_to = models.ForeignKey(
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"self", on_delete=models.CASCADE, null=True, blank=True, related_name='follow_ups')
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class Meta:
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indexes = [
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ticketing/views.py
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ticketing/views.py
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@login_required
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def create_ticket(request):
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has_closed_tickets = Ticket.objects.filter(
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user=request.user, status=Ticket.Status.CLOSED).exists()
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if request.method == "POST":
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form = TicketForm(request.POST)
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form = TicketForm(request.user, request.POST)
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if form.is_valid():
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ticket = form.save(commit=False)
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ticket.user = request.user
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ticket.save()
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return redirect("ticket_detail", ticket_id=ticket.id)
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else:
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form = TicketForm()
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return render(request, "ticketing/create_ticket.html", {"form": form})
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form = TicketForm(request.user)
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return render(request, "ticketing/create_ticket.html", {"form": form, "has_closed_tickets": has_closed_tickets})
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@login_required