Free and open source ticket system written in python
fix team mails
+14
-15
+2
-2
core/models.py
+2
-2
core/models.py
···
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template = cls.objects.filter(event=event, language='en').first()
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return template
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-
def send_mail(self, to, context):
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+
def send_mail(self, to_list: list[str], context):
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try:
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send_mail(
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self.subject.format(**context),
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self.content.format(**context),
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settings.DEFAULT_FROM_EMAIL,
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-
[to],
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+
to_list,
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fail_silently=False,
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)
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except Exception as e:
+12
-13
ticketing/models.py
+12
-13
ticketing/models.py
···
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return None
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if not instance.category or not instance.category.team:
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-
mail_template = MailTemplate.get_template('ticket_assigned')
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-
if not mail_template:
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return None
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#TODO send mail to all supporters
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return None
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-
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-
# assign team to ticket
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instance.assigned_team = instance.category.team
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-
instance.save()
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+
team_addresses = list(Team.objects.filter(access_non_category_tickets=True).values_list('members__email', flat=True))
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+
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else:
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# assign team to ticket
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instance.assigned_team = instance.category.team
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instance.save()
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team_addresses = list(instance.category.team.members.values_list('email', flat=True))
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mail_template = MailTemplate.get_template('ticket_assigned')
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if not mail_template:
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return None
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-
mail_template.send_mail(instance.category.team.members.values_list('email', flat=True), {
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+
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mail_template.send_mail(team_addresses, {
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'ticket_id': instance.id, 'ticket_title': instance.title, 'ticket_description': instance.description,
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'ticket_priority': instance.get_priority(), 'ticket_category': instance.category.name if instance.category else _('General'),
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'ticket_creator_username': instance.user.username})
···
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mail_template = MailTemplate.get_template('new_ticket', instance.user.language)
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if not mail_template:
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return None
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-
mail_template.send_mail(instance.user.email, {
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+
mail_template.send_mail([instance.user.email], {
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'ticket_id': instance.id, 'ticket_creator_username': instance.user.username, 'ticket_title': instance.title,
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'ticket_description': instance.description, 'ticket_category': instance.category.name if instance.category else _('General')})
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···
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mail_template = MailTemplate.get_template('ticket_status_change', instance.user.language)
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if not mail_template:
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return None
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mail_template.send_mail(instance.user.email, {
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mail_template.send_mail([instance.user.email], {
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'ticket_id': instance.id, 'ticket_creator_username': instance.user.username, 'ticket_status': instance.get_status(),
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'ticket_status_old': old_instance.get_status(), 'ticket_title': instance.title
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})
···
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mail_template = MailTemplate.get_template('new_comment', instance.user.language)
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if not mail_template:
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return None
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mail_template.send_mail(instance.ticket.user.email, {
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mail_template.send_mail([instance.ticket.user.email], {
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'ticket_id': instance.ticket.id, 'ticket_title': instance.ticket.title, 'ticket_creator_username': instance.user.username,
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'comment_text': instance.text})
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