Free and open source ticket system written in python
👌 IMPROVE: Update History view
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paw/__init__.py
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paw/__init__.py
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paw/templates/ticketing/tickets_history.html
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paw/templates/ticketing/tickets_history.html
···
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{% extends 'dashboard_base.html' %}
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{% block dashboard_content %}
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<div class="w-full p-8">
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<table class="table w-full">
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<thead>
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<tr>
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<th></th>
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<th>Title</th>
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<th>Category</th>
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<th></th>
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</tr>
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</thead>
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<tbody>
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{% for ticket in tickets %}
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<tr>
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<td>#{{ ticket.id }}</td>
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<td>{{ ticket.title }}</td>
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<td><div class="badge badge-neutral">{{ ticket.category }}</div></td>
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<td class="flex justify-end"><a href="{% url 'ticket_detail' ticket.id %}" class="btn btn-xs btn-accent">View</a></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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{% load i18n %}
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<div class="w-full p-8">
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<h1 class="flex items-center text-2xl text-base-content font-bold mb-4">{% trans 'History' %}
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{% if request.user.team_set.all %}
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{% trans 'for' %}:
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{% for team in request.user.team_set.all %}
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<span class="ml-2 badge badge-neutral">{{ team.name }}</span>
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{% endfor %}
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{% endif %}
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</h1>
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<table class="table w-full">
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<thead>
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<tr>
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<th></th>
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<th>{% trans 'Title' %}</th>
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<th>{% trans 'Assigned to' %}</th>
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<th>{% trans 'Category' %}</th>
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<th>{% trans 'Closed on' %}</th>
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<th></th>
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</tr>
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</thead>
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<tbody>
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{% if tickets.count == 0 %}
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<tr>
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<td colspan="5" class="text-center p-10">{% trans 'No tickets found' %}</td>
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</tr>
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{% endif %}
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{% for ticket in tickets %}
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<tr>
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<td><span class="badge badge-neutral">#{{ ticket.id }}</span></td>
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<td>{{ ticket.title }}</td>
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<td>
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{% include 'partials/assigned_to.html' with assigned_to=ticket.assigned_to %}
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</td>
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<td>
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<div class="badge badge-neutral">
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{% if ticket.category %}
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{{ ticket.category }}
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{% else %}
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{% trans 'General' %}
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{% endif %}
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</div>
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</td>
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<td>{{ ticket.updated_at|date:"d.m.Y H:m" }}</td>
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<td class="flex justify-end"><a href="{% url 'ticket_detail' ticket.id %}" class="btn btn-xs btn-accent">{% trans 'View' %}</a></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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{% endblock %}
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ticketing/views.py
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ticketing/views.py
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@login_required
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def show_tickets_history(request):
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if request.user.is_staff:
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tickets = Ticket.objects.filter(
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status=Ticket.Status.CLOSED).order_by("priority", "-created_at")
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print(tickets)
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else:
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tickets = Ticket.objects.filter(
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user=request.user).order_by("-created_at")
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tickets = Ticket.get_closed_tickets(request.user).order_by("priority", "-updated_at")
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return render(request, "ticketing/tickets_history.html", {"tickets": tickets})
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