Free and open source ticket system written in python
Allow ReadOnly-Roles
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paw/templates/ticketing/ticket_detail.html
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paw/templates/ticketing/ticket_detail.html
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<h1 class="text-xl font-bold my-4">{% trans 'Activity' %}</h1>
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<div class="mb-4">
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{% for comment in comments %}
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{% if not comment.is_only_for_staff or comment.is_only_for_staff and request.user.is_staff %}
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{% if not comment.is_only_for_staff or comment.is_only_for_staff and can_edit %}
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{% if comment.user == request.user %}
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<div class="chat chat-start">
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{% else %}
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</div>
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<div class="mb-10">
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{% if ticket.status != 'closed' %}
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{% if request.user.is_staff %}
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{% if can_edit %}
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<form action="" method="post">
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{% csrf_token %}
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<div class="flex justify-end items-center mt-4 mb-2">
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</div>
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<div class="grow"></div>
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<button type="submit" name="submit" class="btn btn-success">{% trans 'Add Comment' %}</button>
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{% if request.user.is_staff %}
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{% if can_edit %}
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<button type="submit" name="close" class="btn btn-error ml-4">{% trans 'Close Ticket' %}</button>
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{% endif %}
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</div>
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</form>
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{% else %}
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<div class="divider">{% trans 'Ticket has been closed' %}</div>
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{% if request.user.is_staff and ticket.status == 'closed' %}
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{% if can_edit and ticket.status == 'closed' %}
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<div class="flex justify-end items-center mt-4">
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<form method="post">
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{% csrf_token %}
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<button class="btn btn-warning ml-2" name="reopen_ticket">{% trans 'Re-Open Ticket' %}</button>
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</form>
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</div>
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{% endif %} {% comment %} request.user.is_staff and ticket.status == 'closed' {% endcomment %}
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{% endif %} {% comment %} can_edit and ticket.status == 'closed' {% endcomment %}
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{% endif %}
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</div>
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</div>
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<span>{% trans 'General' %}</span>
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{% endif %}
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</div>
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{% if request.user.is_staff %}
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{% if can_edit %}
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<form action="" method="post">
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{% csrf_token %}
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<h2 class="font-semibold text-xs mb-2">{% trans 'Assign to new category' %}</h2>
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<div class="text-base-content/85 flex items-center text-sm mb-4">
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<svg xmlns="http://www.w3.org/2000/svg" class="mr-2 w-6 h-6" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M8 7a4 4 0 1 0 8 0a4 4 0 0 0 -8 0" /><path d="M6 21v-2a4 4 0 0 1 4 -4h4a4 4 0 0 1 4 4v2" /></svg>
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{% include 'partials/assigned_to.html' with assigned_to=ticket.assigned_to %}
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{% if request.user.is_staff and ticket.assigned_to != request.user %}
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{% if can_edit and ticket.assigned_to != request.user %}
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<form method="post">
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{% csrf_token %}
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<button class="btn btn-xs btn-neutral ml-2" name="assign_self">{% trans 'Assign to me' %}</button>
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<span class="italic">{% trans 'Unassigned' %}</span>
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{% endif %}
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</div>
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{% if request.user.is_staff %}
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{% if can_edit %}
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<form action="" method="post">
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{% csrf_token %}
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<h2 class="font-semibold text-xs mb-2">{% trans 'Assign to new team' %}</h2>
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ticketing/migrations/0014_team_readonly_access.py
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ticketing/migrations/0014_team_readonly_access.py
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# Generated by Django 5.0.3 on 2024-03-24 18:30
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0013_team_access_non_category_tickets"),
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]
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operations = [
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migrations.AddField(
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model_name="team",
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name="readonly_access",
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field=models.BooleanField(default=False),
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),
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]
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ticketing/models.py
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ticketing/models.py
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description = models.TextField(blank=True)
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members = models.ManyToManyField(PawUser)
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access_non_category_tickets = models.BooleanField(default=False)
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readonly_access = models.BooleanField(default=False)
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def __str__(self):
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return self.name
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return cls._get_tickets(user).filter(status=cls.Status.CLOSED)
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def can_open(self, user):
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return self in Ticket._get_tickets(user)
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return self.user == user or self.assigned_to == user or self.assigned_team in user.team_set.all() or self.assigned_team is None and user.team_set.filter(access_non_category_tickets=True).exists()
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def can_edit(self, user):
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assigned_and_write_access = self.assigned_team in user.team_set.filter(readonly_access=False)
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unassigned_and_write_access = self.assigned_team is None and user.team_set.filter(access_non_category_tickets=True, readonly_access=False).exists()
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print(assigned_and_write_access, unassigned_and_write_access)
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return self.can_open(user) and (assigned_and_write_access or unassigned_and_write_access)
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def close_ticket(self):
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ticketing/views.py
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ticketing/views.py
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context = {
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"ticket": ticket, "comments": comments, "attachments": [attachment.file for attachment in ticket.fileattachment_set.all()],
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"form": form, "template_form": template_form,
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"team_assignment_form": team_assignment_form, "category_assignment_form": category_assignment_form
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"team_assignment_form": team_assignment_form, "category_assignment_form": category_assignment_form,
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"can_edit": ticket.can_edit(request.user)
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}
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return render(request, "ticketing/ticket_detail.html", context)
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