Free and open source ticket system written in python
test: add tests for ticketing app
Signed-off-by: A. Ottr <alex@otter.foo>
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core/tests.py
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core/tests.py
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from django.contrib.auth.models import Group
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from django.urls import reverse
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from .utils.initial_data import populate_groups
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from .utils.general import sainitize_username
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from .utils.general import sanitize_username
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from .models import PawUser
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from django.conf import settings
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populate_groups(None, None)
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def test_groups_created(self):
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self.assertEqual(Group.objects.count(), 2)
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self.assertEqual(Group.objects.filter(name="Client").count(), 1)
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self.assertEqual(Group.objects.filter(name="Supporter").count(), 1)
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self.assertEqual(Group.objects.filter(name__in=["Client", "Supporter"]).count(), 2)
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# Run again and confirm no duplicates
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populate_groups(None, None)
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self.assertEqual(Group.objects.filter(name__in=["Client", "Supporter"]).count(), 2)
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class UsernameSainitizationTestCase(TestCase):
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def test_sainitize_username(self):
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self.assertEqual(sainitize_username("test"), "test")
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self.assertEqual(sainitize_username("test !!"), "test")
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class UsernameSanitizationTestCase(TestCase):
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def test_allows_safe_chars(self):
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self.assertEqual(sanitize_username("Alice-01_@corp"), "Alice-01_@corp")
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def test_strips_spaces_and_symbols(self):
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self.assertEqual(sanitize_username(" alice.smith "), "alicesmith")
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self.assertEqual(sanitize_username("a/b\\c"), "abc")
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self.assertEqual(sanitize_username("a%b^c&d*e"), "abcde")
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def test_empty_and_only_illegal(self):
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self.assertEqual(sanitize_username(""), "")
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self.assertEqual(sanitize_username("!#$()., +="), "")
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def test_unicode_behavior(self):
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# Decide policy: currently regex drops non ASCII letters.
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self.assertEqual(sanitize_username("álïçé"), "l")
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class LoginViewTestCase(TestCase):
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def setUp(self):
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self.client.cookies.load(response.cookies)
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self.assertEqual(self.client.cookies[settings.LANGUAGE_COOKIE_NAME].value, self.user.language)
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self.assertEqual(response.url, reverse("all_tickets"))
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def test_login_sets_session(self):
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resp = self.client.post(reverse("login"), {"username": self.username, "password": self.password})
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self.assertEqual(resp.status_code, 302)
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# Access a protected view to ensure session auth holds
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resp2 = self.client.get(reverse("home"))
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self.assertIn("_auth_user_id", self.client.session)
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class RegisterViewTestCase(TestCase):
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core/utils/general.py
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core/utils/general.py
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import re
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def sainitize_username(username: str) -> str:
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"""Remove illegal characters from a username"""
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return re.sub(r'[^a-zA-Z0-9-_@]', "", username)
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def sanitize_username(username: str) -> str:
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"""Remove illegal characters from a username: allow [a-zA-Z0-9-_@]."""
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return re.sub(r"[^a-zA-Z0-9-_@]", "", username or "")
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core/utils/initial_data.py
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core/utils/initial_data.py
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ticketing/tests.py
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ticketing/tests.py
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from django.test import TestCase
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# Create your tests here.
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from django.contrib.auth import get_user_model
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from django.core.files.uploadedfile import SimpleUploadedFile
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from django.urls import reverse
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from ticketing.models import Ticket, Team, Category, Template, Comment
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User = get_user_model()
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def make_user(username="u", is_superuser=False, **kwargs):
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defaults = {"email": f"{username}@example.com", "password": "pass-1234567890"}
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defaults.update(kwargs)
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user = User.objects.create_user(username=username, **defaults)
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user.is_superuser = is_superuser
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user.save(update_fields=["is_superuser"])
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return user
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def make_team(name="Team A", **kwargs):
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return Team.objects.create(name=name, **kwargs)
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def make_category(name="GeneralCat", team=None):
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return Category.objects.create(name=name, team=team)
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def make_ticket(user, title="T", desc="D", status=Ticket.Status.OPEN, category=None, priority=Ticket.Priority.MEDIUM, **kwargs):
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return Ticket.objects.create(
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title=title, user=user, description=desc, status=status, category=category, priority=priority, **kwargs
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)
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def fake_upload(name="file.pdf", content=b"%PDF-1.4", content_type="application/pdf"):
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return SimpleUploadedFile(name=name, content=content, content_type=content_type)
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class TicketListViewsTest(TestCase):
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def setUp(self):
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self.user = make_user("alice")
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self.other = make_user("bob")
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def test_requires_login(self):
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resp = self.client.get(reverse("all_tickets"))
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self.assertEqual(resp.status_code, 302) # redirect to login
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def test_open_tickets_list_shows_user_related(self):
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self.client.force_login(self.user)
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make_ticket(self.user, title="Mine Open", status=Ticket.Status.OPEN)
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make_ticket(self.user, title="Mine Closed", status=Ticket.Status.CLOSED)
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make_ticket(self.other, title="Other Open", status=Ticket.Status.OPEN)
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resp = self.client.get(reverse("all_tickets"))
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self.assertEqual(resp.status_code, 200)
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body = resp.content.decode()
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self.assertIn("Mine Open", body)
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self.assertNotIn("Mine Closed", body)
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# Depending on your _get_tickets rules, other user’s tickets might be hidden unless team assignment applies.
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self.assertNotIn("Other Open", body)
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def test_closed_tickets_list(self):
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self.client.force_login(self.user)
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make_ticket(self.user, title="Closed 1", status=Ticket.Status.CLOSED)
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make_ticket(self.user, title="Open 1", status=Ticket.Status.OPEN)
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resp = self.client.get(reverse("tickets_history"))
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self.assertEqual(resp.status_code, 200)
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body = resp.content.decode()
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self.assertIn("Closed 1", body)
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self.assertNotIn("Open 1", body)
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class TicketDetailViewTest(TestCase):
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def setUp(self):
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self.owner = make_user("owner")
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self.agent = make_user("agent")
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self.team = make_team("Support", readonly_access=False, access_non_category_tickets=True)
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self.team.members.add(self.agent)
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def test_cannot_open_without_permission(self):
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t = make_ticket(self.owner, title="Secret")
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stranger = make_user("stranger")
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self.client.force_login(stranger)
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resp = self.client.get(reverse("ticket_detail", args=[t.pk]))
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# View redirects to all_tickets when cannot open
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self.assertEqual(resp.status_code, 302)
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self.assertEqual(resp.url, reverse("all_tickets"))
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def test_owner_can_view_and_post_comment(self):
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t = make_ticket(self.owner, title="Mine")
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self.client.force_login(self.owner)
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# GET
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resp = self.client.get(reverse("ticket_detail", args=[t.pk]))
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self.assertEqual(resp.status_code, 200)
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# POST comment
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resp = self.client.post(
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reverse("ticket_detail", args=[t.pk]),
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{"text": "Hello", "hidden_from_client": False}
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)
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self.assertEqual(resp.status_code, 302)
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self.assertEqual(Comment.objects.filter(ticket=t).count(), 1)
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t.refresh_from_db()
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self.assertEqual(t.status, Ticket.Status.IN_PROGRESS)
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def test_assign_self_when_can_edit(self):
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# Assignable because agent is in team with write access and ticket unassigned
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t = make_ticket(self.owner, title="Assignable", assigned_team=self.team)
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self.client.force_login(self.agent)
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resp = self.client.post(reverse("ticket_detail", args=[t.pk]), {"assign_self": "1"})
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self.assertEqual(resp.status_code, 200 if resp.status_code == 200 else 302) # allow either
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t.refresh_from_db()
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self.assertEqual(t.assigned_to, self.agent)
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def test_apply_template_prefills_comment(self):
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Template.objects.create(name="Tmpl", content="prefilled", category=None)
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t = make_ticket(self.owner, title="T")
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self.client.force_login(self.agent)
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# Grant edit permission: add team and assign ticket
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t.assigned_team = self.team
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t.save()
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resp = self.client.post(reverse("ticket_detail", args=[t.pk]), {"apply_template": "1", "template_select": Template.objects.first().pk})
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self.assertEqual(resp.status_code, 200)
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self.assertContains(resp, "prefilled")
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def test_assign_to_team(self):
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t = make_ticket(self.owner)
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self.client.force_login(self.agent)
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resp = self.client.post(reverse("ticket_detail", args=[t.pk]), {"assign_to_team": "1", "team_select": self.team.pk})
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self.assertIn(resp.status_code, (200, 302))
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t.refresh_from_db()
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self.assertEqual(t.assigned_team, self.team)
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def test_assign_to_category(self):
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t = make_ticket(self.owner)
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cat = make_category("Cat", team=self.team)
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self.client.force_login(self.agent)
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# Give edit permission: assign agent's team
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t.assigned_team = self.team
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t.save()
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resp = self.client.post(reverse("ticket_detail", args=[t.pk]), {"assign_to_category": "1", "category_select": cat.pk})
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self.assertIn(resp.status_code, (200, 302))
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t.refresh_from_db()
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self.assertEqual(t.category, cat)
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def test_reopen_ticket(self):
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t = make_ticket(self.owner, status=Ticket.Status.CLOSED)
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# Give edit permission
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t.assigned_team = self.team
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t.save()
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self.client.force_login(self.agent)
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resp = self.client.post(reverse("ticket_detail", args=[t.pk]), {"reopen_ticket": "1"})
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self.assertIn(resp.status_code, (200, 302))
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t.refresh_from_db()
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self.assertEqual(t.status, Ticket.Status.IN_PROGRESS)
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class TicketCreateViewTest(TestCase):
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def setUp(self):
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self.user = make_user("creator")
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def test_requires_login(self):
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resp = self.client.get(reverse("create_ticket"))
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self.assertEqual(resp.status_code, 302)
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def test_create_ticket_basic(self):
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self.client.force_login(self.user)
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resp = self.client.post(reverse("create_ticket"), {
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"title": "Issue",
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"description": "Something broken",
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"category": "", # General
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"follow_up_to": "", # No Follow-up
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})
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self.assertEqual(resp.status_code, 302)
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t = Ticket.objects.get()
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self.assertEqual(t.title, "Issue")
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self.assertEqual(t.user, self.user)
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def test_create_with_attachments(self):
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self.client.force_login(self.user)
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f1 = fake_upload("a.pdf", b"%PDF-1.4", "application/pdf")
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resp = self.client.post(reverse("create_ticket"), {
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"title": "With files",
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"description": "desc",
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"category": "",
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"follow_up_to": "",
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"attachments": [f1],
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})
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self.assertEqual(resp.status_code, 302)
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t = Ticket.objects.get(title="With files")
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self.assertEqual(t.fileattachment_set.count(), 1)
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def test_follow_up_queryset_only_closed_by_user(self):
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self.client.force_login(self.user)
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closed = make_ticket(self.user, title="Closed", status=Ticket.Status.CLOSED)
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other_open = make_ticket(self.user, title="Open", status=Ticket.Status.OPEN)
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resp = self.client.get(reverse("create_ticket"))
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self.assertEqual(resp.status_code, 200)
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form = resp.context["form"]
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qs = form.fields["follow_up_to"].queryset
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self.assertIn(closed, qs)
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self.assertNotIn(other_open, qs)
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# class DashboardViewTest(TestCase):
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# def setUp(self):
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# self.user = make_user("viewer")
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# self.client.force_login(self.user)
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# def test_groups_by_status(self):
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# make_ticket(self.user, title="O1", status=Ticket.Status.OPEN)
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# make_ticket(self.user, title="P1", status=Ticket.Status.IN_PROGRESS)
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# make_ticket(self.user, title="C1", status=Ticket.Status.CLOSED)
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# resp = self.client.get(reverse("dashboard"))
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# self.assertEqual(resp.status_code, 200)
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# ctx = resp.context
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# self.assertEqual(ctx["open_tickets"].count(), 1)
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# self.assertEqual(ctx["in_progress_tickets"].count(), 1)
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# self.assertEqual(ctx["closed_tickets"].count(), 1)
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class TicketAccessTest(TestCase):
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def setUp(self):
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self.owner = make_user("owner")
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self.agent = make_user("agent")
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self.viewer = make_user("viewer")
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self.team_rw = make_team("RW", access_non_category_tickets=True, readonly_access=False)
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self.team_ro = make_team("RO", access_non_category_tickets=True, readonly_access=True)
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self.team_rw.members.add(self.agent)
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self.team_ro.members.add(self.viewer)
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def test_can_open_rules(self):
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t_general = make_ticket(self.owner, category=None, assigned_team=None)
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t_assigned_team = make_ticket(self.owner, category=None, assigned_team=self.team_rw)
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t_assigned_user = make_ticket(self.owner, category=None, assigned_to=self.agent)
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self.assertTrue(t_general.can_open(self.agent)) # has access_non_category_tickets via team_rw
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self.assertTrue(t_assigned_team.can_open(self.agent))
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self.assertTrue(t_assigned_user.can_open(self.agent))
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stranger = make_user("stranger")
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self.assertFalse(t_assigned_team.can_open(stranger))
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def test_can_edit_requires_write_access(self):
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t = make_ticket(self.owner, assigned_team=self.team_rw)
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self.assertTrue(t.can_edit(self.agent)) # RW team member
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t2 = make_ticket(self.owner, assigned_team=self.team_ro)
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self.assertFalse(t2.can_edit(self.viewer)) # RO team member
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# Unassigned general with access_non_category_tickets but viewer is read-only, so cannot edit
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t3 = make_ticket(self.owner, assigned_team=None, category=None)
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self.assertFalse(t3.can_edit(self.viewer))