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convey: loading placeholder on support active tickets

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apps/support/workspace.html
··· 500 500 501 501 <!-- Section: Active Tickets --> 502 502 <div id="section-tickets" class="support-section active" role="tabpanel" aria-labelledby="tab-tickets"> 503 - <div id="tickets-list"></div> 503 + <div id="tickets-list"> 504 + <div class="support-empty"> 505 + <div class="support-empty-icon">⋯</div> 506 + <div class="support-empty-heading">checking for tickets</div> 507 + <div class="support-empty-hint">this usually takes a moment.</div> 508 + </div> 509 + </div> 504 510 <div id="ticket-detail" class="support-detail"></div> 505 511 </div> 506 512