personal memory agent
support: harden ticket detail loads
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
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apps/support/workspace.html
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apps/support/workspace.html
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detail.innerHTML = '<p>Loading...</p>';
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try {
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const resp = await fetch('/app/support/api/tickets/' + id);
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const t = await resp.json();
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const t = await window.apiJson('/app/support/api/tickets/' + encodeURIComponent(id));
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const statusClass = 'support-status-' + (t.status || 'open').replace(/[^a-z-]/g, '');
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let html = `
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attachOnlyBtn.disabled = false;
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});
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}
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} catch (e) {
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} catch (err) {
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const serverMessage = err.serverMessage
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? '<div class="support-empty-hint">' + esc(err.serverMessage) + '</div>'
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: '';
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detail.innerHTML = '<div class="support-empty">' +
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'<div class="support-empty-icon">⚠️</div>' +
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'<div class="support-empty-heading">couldn\'t load this ticket</div>' +
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'<div class="support-empty-hint">try going back and selecting it again</div>' +
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'<button class="support-empty-action" id="error-back-btn">back to tickets</button>' +
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'<div class="support-empty-heading">Couldn\'t load ticket.</div>' +
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serverMessage +
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'<div class="support-empty-hint">Go back and select it again.</div>' +
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'<button class="support-empty-action" id="error-back-btn">Back to tickets</button>' +
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'</div>';
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window.logError(err, { context: 'support-open-ticket' });
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const errorBackBtn = document.getElementById('error-back-btn');
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if (errorBackBtn) errorBackBtn.addEventListener('click', () => {
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detail.classList.remove('active');